We accommodate refunds on returns made within 30 days but we do not accommodate exchanges.
If 30 days have gone by since your purchase, unfortunately we can not offer you a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
We do not refund orders for buyer’s remorse or size exchanges. If 30 days have gone by since your purchase, unfortunately, we can not offer you a refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-3 weeks.
Gift Cards: We do not provide refunds for gift cards. Customers have 120 days from the date of purchase to use the gift card.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Please allow 3-5 business days for order processing Monday-Friday.
Note that transit times are established at the point of shipping and, vary by carrier.
Feel free to contact us at firstname.lastname@example.org for more information.
Please note that ERIC THOMAS & ASSOCIATES, LLC. bears no responsibility for any delay(s) after your item has shipped. As previously established, shipping and, delivery times will vary depending on your package’s point of origin, destination and, carrier.
In the event a package is returned as “undeliverable,” the customer is responsible for both the return and, initial shipping charges.
If package tracking status shows “delivered” and, you did not receive the item, all claims must be initiated by the customer with the carrier. (i.e. FedEx, USPS. UPS, etc...)
Note; If we are shipping your products to an address other than the billing address of the credit card used for the purchase, this will cause a slight delay in processing your order.
During Seasonal sales and, other “high-volume” periods, please allow between 10-20 Business Days for your order to be *processed.
*processing outlines the process of order preparation up to but, NOT including shipping.
Please ensure that all of your order information is correct BEFORE completing/submitting your order. In the event, wrong items are ordered during sale periods there is no guarantee we can correct the order before shipment. Consequently, if your order contains items you have not ordered it is the customer’s responsibility to return the incorrect items purchased.
PLEASE CHECK YOUR CART ITEMS CAREFULLY BEFORE PROCEEDING TO THE CHECK OUT PAGE!
It’s vital that you check and, double-check your mailing/shipping addresses before completing your orders. ETA, Inc. is not liable for any additional costs you may incur when incorrect mailing/shipping address information has been provided. Regrettably, we are unable to offer refunds in these instances. Again, please make sure all your shipping information is correct before finalizing your order.
Should you have any questions regarding shipping/approximate delivery times, please email us at email@example.com. Our hours of operation are M-F- 9 AM to 5 PM ET. You can expect to hear from us within those windows.
RETURNS & EXCHANGES
No refunds or exchanges will be allowed unless the item(s) received are defective or incorrect.
CHANGING OR CANCELLING YOUR ORDER
Once an order has been placed, it cannot be canceled or adjusted.
DEFECTIVE OR INCORRECT ITEMS
If you have received a damaged item or, items that are different from those shown on your receipt, you can contact us at firstname.lastname@example.org for complete and thorough assistance.
A photo of the damaged item(s) and package, must be included in your email.
Always include your name, order #, and full item name to avoid confusion
We ship via USPS, providing secure and easy trackable methods of shipping.
We cannot be held responsible for packages once proof of delivery is generated.
Once the carriers are in possession of the package, we accept no responsibility for misdelivered items or, those that have been lost or stolen.
SALE & CLEARANCE ITEMS
Merchandise marked “Sale,” “Last Chance “or discounted with a promo code are not eligible for store credit, returns, or exchanges. No exceptions. No price adjustments.
Merchandise marked “Sale,” “Last Chance“ or, “discounted” with or, without a promo code are not eligible for store credit, returns, or exchanges. No exceptions. No price adjustments.